Privacy Policy

Information We Collect

We collect the information you voluntarily provide when you fill out our contact form or reach out to us. This may include your name, phone number, email address, and the message you send us.

We also collect certain information automatically when you visit the site, such as your IP address, browser type, device, the pages you view, and how long you stay on them. This is done through cookies and analytics tools.

How We Use Your Information

We use your information to respond to your inquiries, provide details about our psychiatric and mental health services, schedule appointments, and improve our website. We do not sell or rent your personal information to third parties.

Cookies and Analytics

Our site uses cookies and analytics services to understand how visitors use the site so we can improve the experience. You can disable cookies in your browser settings, although some features may not work properly.

Service Providers and Third Parties

To operate the site we use the following providers. Each may collect information as described below and is governed by its own privacy policy.

• WordPress and Elementor (content management): our website is built on WordPress with the Elementor page builder. These platforms may use cookies for site functionality.
• Google Tag Manager and Google Analytics (measurement): may collect your IP address, browser and device type, pages visited, time on site, approximate location, and cookie identifiers.
• Google Fonts (typography): when the fonts load, Google may receive your IP address and technical browser data.
• Google Maps (embedded map): Google may collect your IP address, browser data, and cookies, as well as information about how you interact with the map.
• Online booking platform: appointment scheduling is handled through a third-party platform. When you book an appointment, that platform may collect your name, contact details, and scheduling preferences under its own privacy policy.
• Hosting provider: our hosting provider may log your IP address, browser type, and the requests made to the server.

We share your information only with these providers and only to the extent needed to deliver their service. We may also disclose it when required by law.

Phone Calls

We may contact you by phone at the number you provide to discuss your care, schedule appointments, or follow up on inquiries. By providing your phone number, you consent to receiving calls related to your inquiry.

Consent to Be Contacted

By submitting the contact form, you consent to being contacted by phone or email regarding your inquiry. We do not send unsolicited marketing messages.

Data Retention

We retain inquiries received through the contact form for 2 years, after which they are deleted or anonymized. Analytics data is retained according to Google's retention settings. Health-related records are retained as required by applicable law and our HIPAA Notice.

Security

We take reasonable measures to protect your information. However, no method of transmission over the internet is completely secure, so we cannot guarantee absolute security.

Your Choices and Rights

You may request to access, correct, or delete the personal information we hold about you. To do so, email us at vivahopeh@gmail.com and we will assist you.

Third-Party Links

Our site may include links to other platforms, such as social media or Google. We are not responsible for the privacy practices of those external sites, so we encourage you to review their policies.

Children's Privacy

Our site is not directed to children under 13, and we do not knowingly collect information from children under that age.

Changes to This Policy

We may update this Privacy Policy when needed. The current version will always be posted on this page along with its update date.